How to purchase and collect virtual goods?
Similar to the purchase of physical goods, virtual goods are quite special. After the purchase is completed, a Google Drive link will appear. Open the Google Drive link to download your virtual goods.
What Shipping Methods Are Available?
Our Global Times Mall offers you multiple transportation methods to meet your different needs:
Express Delivery
Internationally renowned express delivery companies (such as UPS, FedEx, DHL, etc.)
This is one of the fastest options. It generally takes 2 to 5 working days to deliver goods from the place of dispatch to major cities in major regions like Europe and the United States. It may take 3 to 7 working days to reach regions such as Asia, Africa, and Latin America. These express delivery companies have extensive transportation networks and efficient logistics systems, enabling them to quickly deliver the goods to you. However, in case of encountering remote areas, customs clearance delays, or a sharp increase in the volume of goods during peak seasons, the delivery time may be extended. They are very suitable for situations where you urgently need the goods, such as when you have purchased electronic products for emergency use or important documents.
In addition, these express delivery companies usually also provide package tracking services. You can use the express waybill number provided by our mall to check the transportation progress of the package on the official website of the corresponding express delivery company, and you can know the location of the goods and the estimated delivery time at any time.
Postal express delivery services like EMS
Postal express delivery services are a relatively reliable transportation method. It usually takes 5 to 10 working days to reach European and American countries, and it may take 7 to 15 working days or even longer to reach other relatively distant regions. Its advantage lies in its close cooperation with the postal systems of various countries, enabling it to cover some relatively remote areas or areas that other express delivery companies may not serve. Moreover, in some countries, postal express delivery may have certain conveniences in customs clearance and other aspects. For example, if you are in some remote areas or are sensitive to transportation costs and at the same time the time requirement is not particularly urgent, postal express delivery services like EMS are a good choice.
Air Freight
The speed of air freight is relatively fast, but it is also affected by multiple factors. Generally speaking, the transportation time of goods from the place of dispatch to the destination airport may be around 1 to 7 days, depending specifically on the distance between the place of departure and the destination, the frequency of flights, and the speed of cargo handling, etc. The subsequent customs clearance and last-mile delivery processes may also require an additional 1 to 3 days. So the overall delivery time is approximately 2 to 10 days.
Air freight is suitable for transporting some goods with relatively high value and high requirements for timeliness, such as high-value jewelry, precision instruments, etc. Meanwhile, for some perishable goods or goods with high requirements for the storage environment, air freight can deliver them to the destination more quickly and reduce the risks during the transportation process.
Ocean Freight
Ocean freight is a way with relatively low transportation costs but slower delivery time. The maritime transportation time from the place of dispatch to the destination port may vary from 15 to 45 days. For example, the ocean freight time from China to the west coast of the United States is approximately 15 to 20 days, and it takes 30 to 45 days to reach the east coast. After arriving at the destination port, customs clearance and inland transportation and other links still need to be carried out, which may require an additional 1 to 2 weeks. So the overall delivery time for ocean freight is usually around 20 to 60 days.
Ocean freight is suitable for transporting some goods with relatively large volume, heavy weight and not very sensitive to time, such as large furniture, mechanical equipment, etc. If the goods you purchased are such large items that are not urgently needed, choosing ocean freight can save a lot of transportation costs.
Dedicated Logistics
Some logistics companies provide dedicated logistics services for specific countries or regions. The delivery time and price are between those of express delivery and air freight. For example, for some neighboring countries or regions with frequent trade exchanges, dedicated logistics services may deliver goods within 5 to 15 days. This transportation method is usually optimized for specific markets or trade routes and can provide relatively stable transportation time and good cost performance. If you often purchase goods from a specific region or there is frequent trade between your region and a specific region, dedicated logistics may be a very good choice.
Do You Ship Internationally?
Yes, we have cooperated with internationally renowned logistics companies to ensure that our goods can be safely delivered to customers. Currently, the international logistics companies we work with include UPS, FedEx, EMS, J&T Jitu International, Aramex and Canada Post.
How Long Will It Take To Get My Package?
Express Delivery Services:
For internationally renowned express delivery companies (such as UPS, FedEx, DHL, etc.): It generally takes 2 to 5 working days to deliver goods from the place of dispatch to major cities in major regions like Europe and the United States. It may take 3 to 7 working days to reach regions such as Asia, Africa, and Latin America. However, in case of encountering remote areas, customs clearance delays, or a sharp increase in the volume of goods during peak seasons, the delivery time may be extended.
For postal express delivery services like EMS: It usually takes 5 to 10 working days to reach European and American countries, and it may take 7 to 15 working days or even longer to reach other relatively distant regions.
Air Freight Services:
The speed of air freight is relatively fast, but it is also affected by multiple factors. Generally speaking, the transportation time of goods from the place of dispatch to the destination airport may be around 1 to 7 days, depending specifically on the distance between the place of departure and the destination, the frequency of flights, and the speed of cargo handling, etc. The subsequent customs clearance and last-mile delivery processes may also require an additional 1 to 3 days. So the overall delivery time is approximately 2 to 10 days.
Ocean Freight Services:
Ocean freight is a way with relatively low transportation costs but slower delivery time. The maritime transportation time from the place of dispatch to the destination port may vary from 15 to 45 days. For example, the ocean freight time from China to the west coast of the United States is approximately 15 to 20 days, and it takes 30 to 45 days to reach the east coast. After arriving at the destination port, customs clearance and inland transportation and other links still need to be carried out, which may require an additional 1 to 2 weeks. So the overall delivery time for ocean freight is usually around 20 to 60 days.
Dedicated Logistics Services:
Some logistics companies provide dedicated logistics services for specific countries or regions. The delivery time and price are between those of express delivery and air freight. For example, for some neighboring countries or regions with frequent trade exchanges, dedicated logistics services may deliver goods within 5 to 15 days.
What Payment Methods Are Accepted?
Credit Cards
Visa Card
MasterCard
E-wallets
PayPal
Apple Pay
Google Pay
Is Buying On-Line Safe?
It's absolutely safe. Since we will provide the following guarantees, you can purchase the products you like without worry.
Data Encryption Technology
"We attach great importance to your information security. Our Global Times Mall has adopted advanced SSL (Secure Sockets Layer) encryption technology, which is the industry-standard encryption method. During your shopping process, starting from the moment you enter your personal information (such as name, address, credit card information, etc.), this data will be encrypted. It's just like you put the information in a safe with a high-level combination lock, and only the secure servers of our website can 'open' and read this information to ensure that your data won't be stolen or tampered with during transmission."
Payment Security
"We cooperate with reliable payment gateways, such as [Credit Cards: Visa Card, MasterCard; E-wallets: PayPal, Apple Pay, Google Pay]. These payment gateways have all undergone strict security certifications and they have powerful anti-fraud systems. When you use a credit card or other payment methods to make payments, your payment information will be directly transmitted to the secure servers of the payment gateways. As merchants, we can't obtain your complete credit card information, such as sensitive information like the CVV code, thus maximizing the security of your payments."
Security Compliance
"Our Global Times Mall strictly complies with relevant data protection regulations and privacy policies. We properly handle and protect your personal data. Your information will only be used for matters related to fulfilling your orders, such as shipping, after-sales service, etc., and won't be abused or leaked to third parties for other illegal purposes."
II. Reputation and Guarantees
Customer Reviews and Word-of-Mouth
"You can check the customer reviews of our Global Times Mall. We have served many customers, and their positive feedback is a powerful proof of our safety and reliability. These customers, just like you, have received satisfactory products after shopping with us and haven't encountered any security issues."
After-sales Service Guarantee
"We have a perfect after-sales service. If you encounter any problems during the shopping process, including those related to possible security concerns, our customer service team will solve them for you in a timely manner. We provide multiple contact methods, such as email, online customer service, etc., and will reply to you as soon as possible to ensure that your rights and interests are guaranteed."
III. Comparison and Building Trust
Analogy with Well-known Platforms
"Actually, our Global Times Mall has many similarities with the large e-commerce platforms you are familiar with in terms of security. Although our scale may not be that large, we have invested a lot of energy in security measures. Just like large platforms, we also prioritize the security of customer information, and the security technologies and processes we adopt are all aimed at providing you with a safe and worry-free shopping environment."
Long-term Business Commitment
"We are committed to the long-term operation of this Global Times Mall, and we deeply understand that security is the cornerstone of our business. We won't neglect security issues for short-term benefits because we hope you can become our long-term customers. So we will always strive to maintain the security of the shopping environment."
How do I place an Order?
How to order goods?
1.Register and log in. Consumers need to register an account on the cross-border e-commerce platform first. Provide necessary personal information such as name, email address and password. After registration, log in to the platform using the registered username and password.
2.Browse products. After logging in, consumers can browse various products on the platform. The platform provides detailed product categories and search functions to help consumers quickly find the required products. The product page displays product pictures, descriptions, prices, specifications and other information to help consumers make purchase decisions.
3.Add to cart. When consumers find their favorite products, they can add them to the shopping cart. The shopping cart can view the quantity, price and total price of the selected products. Consumers can continue to browse other products and add or delete products in the shopping cart at any time.
4.Checkout. After confirming that the products in the shopping cart are correct, consumers can check out. On the checkout page, consumers need to provide shipping address, contact information and other information. The platform supports multiple payment methods such as credit card, Alipay, PayPal, etc. Consumers choose the appropriate payment method to complete the payment.
5.Order confirmation. After successful payment, the platform will generate an order and send order confirmation information to consumers. Consumers can view the order status in the personal center and understand the shipping and delivery status of the goods.
How Can I Cancel Or Change My Order?
I. Canceling an Order
When the order has just been submitted (not yet processed)
If you have just placed an order and we haven't started processing it yet, you can quickly cancel it in the following ways. You can log in to your account on our Global Times Mall. Then find the order you just placed on the "My Orders" page. Usually, there will be a "Cancel Order" button next to the order details. Click this button to initiate a cancellation request. Our system will automatically process your request, and you will receive a confirmation email informing you that the order has been successfully canceled.
Alternatively, you can also contact our customer service team immediately. You can use the online customer service feature on the mall's website or call our customer service hotline and tell the customer service representative that you want to cancel the order. Please provide your order number and the account information used when placing the order. The customer service representative will verify it in the system and cancel the order for you.
When the order is already being processed
If we have already started processing your order, for example, if we are already packaging the goods or preparing to ship them, canceling the order may be a bit more complicated. However, you can still try to cancel it. First of all, it is recommended that you contact the customer service team. They will check the processing progress of the order. If the goods haven't actually been shipped yet, we will do our best to intercept the order and cancel it. However, in this case, since we have already invested certain manpower and resources in the processing, a small handling fee may be charged. The specific fee will depend on the actual situation of the order, and the customer service will inform you when handling it.
If the goods have already been shipped, it is generally very difficult to cancel the order. However, you can handle it according to our return and exchange policy after receiving the goods.
Special circumstances (flash sales, customized products, etc.)
For goods in flash sales, since the order processing is usually relatively fast and the quantity of goods is limited, the time window for canceling the order may be shorter. Generally, you need to decide whether to cancel it within a few minutes after placing the order; otherwise, it may not be possible to cancel it.
If it is a customized product, once we start producing the customized parts, the order usually cannot be canceled. Because customized products are made according to your specific requirements, canceling the order will cause relatively large losses to us. Therefore, please make sure to carefully confirm your needs before placing an order for customized products.
II. Changing an Order
Modifying product information (styles, colors, sizes, etc.)
If you want to modify the product information in the order, you also need to act as soon as possible. If the order has not yet been processed, you can log in to your account, find the corresponding order in "My Orders", and see if there is a "Modify Order" button. If there is, click it and modify the product information according to the prompts of the system, such as changing the style, color, or size of the product.
If there is no "Modify Order" button or the order is already being processed, you need to contact the customer service. Explain to the customer service representative what you want to modify. They will check whether it can be modified. If the goods haven't been packaged and shipped yet, it may be possible to modify it. However, if the goods are already in the packaging or shipping process, it may be difficult or impossible to modify it.
Modifying the delivery address or contact information
For modifying the delivery address or contact information, in the stage when the order has not been processed, you can directly edit the fields of the delivery address or contact information on the "My Orders" page. After saving the modifications, the system will update your order information.
If the order is already being processed, you need to contact the customer service in a timely manner. The customer service will judge whether it can be modified according to the progress of the order. If the goods have already been shipped, we may need to contact our logistics partners to try to change the delivery address, but this cannot guarantee success, because it depends on the regulations of the logistics and the transportation stage of the package.
Do I need an account to place an order?
Yes, this is convenient for customers to query their own order information and logistics information. In this way, the interests of customers can also be protected. For example, there are quality problems, problems during logistics. Problems with returns and refunds, and some preferential policies are not easy to miss.
How Do I Track My Order?
After shopping on a cross-border e-commerce platform, tracking the order status is something that every consumer is very concerned about. Here's how to track your order on a cross-border e-commerce platform.
First of all, after you complete the order payment, you can find the "My Orders" option in the personal center of the cross-border e-commerce platform. After clicking and entering, you will see a list of all your orders. Usually, the current order status, such as "paid", "shipped", "in transit", "delivered", etc., will be displayed next to each order.
If your order is in the "shipped" state, you can click on the order to view more detailed logistics information. Generally speaking, cross-border e-commerce platforms will provide the logistics tracking number and the corresponding logistics company name. You can copy the logistics tracking number and then go to the official website of the logistics company or use a logistics query APP to query. On the logistics company's query page, enter the logistics tracking number, and you can learn the real-time location and transportation progress of the package.
In addition, some cross-border e-commerce platforms will also provide order tracking push services. You can turn on the notification function in the settings, so that when the order status changes, you will receive notification messages sent by the platform, allowing you to keep abreast of the order dynamics at any time.
During the process of tracking the order, if you find that the logistics information has not been updated for a long time or there are abnormal situations, you can contact the customer service staff of the cross-border e-commerce platform in time. They will help you query the order status and communicate and coordinate with the logistics company to solve possible problems.
In short, through the personal center of the cross-border e-commerce platform, logistics query channels, and notification functions, you can easily track your order and
How Can I Return a Product?
How can I return goods and get a refund?
1.Apply for return. If consumers are not satisfied with the received products, they can apply for return within a certain period of time. Consumers need to find the corresponding order in the personal center and click the "Apply for return" button. Fill in the return reason and description, and upload relevant pictures as proof.
2.Review return application. After the platform receives the return application, it will review the application. The reviewer will judge whether it meets the return conditions according to the information provided by consumers and the platform's return policy. If the application is approved, the platform will send the return address and return guide to consumers.
3.Return the goods. According to the return address and return guide provided by the platform, consumers return the goods. When returning the goods, consumers need to ensure that the product packaging is intact, attach the return application form, and choose a reliable express delivery method. Consumers can keep the express tracking number to query the logistics status of the returned goods.
4.Inspect returned goods. After the platform receives the returned goods, it will inspect them. The inspector will check the quantity, quality and integrity of the goods to determine whether they meet the return conditions. If the goods meet the return conditions, the platform will process the refund.
5.Refund processing. If the returned goods pass the inspection, the platform will refund the amount to the consumer's original payment account. The refund time varies depending on the payment method and is generally completed within several working days. Consumers can view the refund status in
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