I. Refund Principle
We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the purchased goods, you can apply for a refund under the following refund policy.
II. Scope of Application
This refund policy applies to all goods purchased on this e-commerce mall, except for the following situations:
Customized goods, unless there is a quality problem.
Goods clearly marked as "no refunds".
Goods damaged due to customer's own reasons.
III. Refund Conditions
The goods are unused, undamaged and the original packaging is intact.
Apply for a refund within the specified refund period. The refund period for different goods may vary, generally within [X] days after receiving the goods.
Provide valid purchase vouchers such as order number, invoice, etc.
IV. Refund Process
You can apply for a refund in the following ways:
Submit a refund application in the user center of this e-commerce mall.
Contact our customer service team, provide relevant information and explain the reason for the refund.
We will review your refund application within [X] working days after receiving it.
After approval, we will refund according to your original payment method. The time for the refund to arrive may vary depending on the payment method.
V. Freight Handling
If the refund is due to a quality problem with the goods, we will bear the return shipping cost.
If the refund is applied for due to customer's own reasons (such as dislike, inappropriate size, etc.), the customer needs to bear the return shipping cost.
VI. Special Situation Handling
If the goods you receive do not match the order or there is a quality problem, please contact us within [X] days after receiving the goods, and we will provide you with free exchange or refund service.
If the goods are damaged during transportation, please check and 拒收 on the spot when signing for the goods, and contact us at the same time. We will negotiate with the logistics company and arrange for reissuing goods or refunding for you.
VII. Other Matters
We reserve the right to adjust and explain the refund policy. In case of any changes, we will announce them on this e-commerce mall.
If you have any questions or suggestions about the refund policy, please feel free to contact our customer service team.