商品属性

1. Standard Shipping Solutions

2. Specialized Logistics

🔹 Cold Chain Shipping (-25℃ to 15℃):

• Dedicated for medical/fresh goods

• Real-time temperature monitoring

• +15% surcharge

🔹 Dangerous Goods Service:

• Handles UN Class 1-9 hazardous materials

• Requires MSDS + transport certification

• Minimum 20kg shipment

3. Emerging Solutions

✓ Overseas Warehouse Fulfillment:

• Stock in US/Germany/Japan warehouses

• Local delivery within 3 days

• Ideal for Amazon FBA replenishment

✓ Solar Product Special Line:

• Custom photovoltaic packaging

• VAT-free clearance (EU)

• 1.2% insurance premium

4. Shipping Cost Calculator

1. Click "Calculate Shipping" on product page

2. Enter:

   • Destination postal code

   • Total gross weight

   • Package dimensions

3. Smart recommendations:
   ✅ Most economical (cost priority)
   ✅ Fastest (time priority)
   ✅ Safest (fragile items)

5. Selection Guide

• <5kg: ePacket (≈50% of express cost)

• 5-50kg: Air freight (volume discounts)

• >50kg: LCL ocean (60%+ savings)

• Restricted items: Confirm documentation with客服 first

Logistics Hotline:
📞  (+91)-540-025-124 (Press 1 for international)
🕒 Mon-Sat 8:00-20:00 (GMT+8)
 

1. Global Coverage

✅ 200+ Countries/Regions Supported, including:

• Mature markets: North America/Europe/Australia

• Emerging markets: Middle East/Latin America/Africa

• Special areas: Russian Far East, Caribbean islands, etc.

2. Core Shipping Solutions

3. Value-Added Services

🔹 DDP Solutions: We handle duties & customs (32 countries covered)
🔹 Special Goods Routes: Available for:

• Battery-powered products (UN38.3 certified)

• Liquids/powders (MSDS required)

• Branded goods (authorization needed)

4. Shipping Cost Calculator

1. Click "Estimate Shipping" on product page

2. Enter:

   • Destination postal code

   • Product weight/dimensions

   • Declared value

3. Instant display:
   ✓ Shipping options
   ✓ Estimated duties
   ✓ Total landed cost

5. Prohibited Items

🚫 Absolute Restrictions:

• Weapons/ammunition

• Live animals/plants

• Drugs/controlled substances

⚠️ Restricted Items (special permits required):

• Medical devices (FDA/CE certification)

• Food products (health certificates)

• Luxury goods (authenticity proof)

6. Operational Process

1. Select "International Shipping" at checkout

2. Auto-generated documents:

   • Commercial invoice

   • Certificate of origin

   • Dangerous goods declaration (if applicable)

3. Dedicated logistics specialist assistance

Shipping Questions?
🌐 Live Chat: 24/7 multilingual support
📧 Specialized email: [email protected] (<2hr response)

Pro Tip: Orders >500kg qualify for "Logistics Optimization" saving 18% on average

(Note: Strategic partnerships with 20+ top carriers including DHL/FedEx/Maersk)

Estimated Delivery Times for International Orders

1. Standard Shipping Options

2. Factors Affecting Delivery

⚠️ Potential Delays:

• Customs Clearance: Add 2-5 days (varies by country)

• Peak Seasons: Holiday rushes (Nov-Jan) +10 days

• Remote Areas: Additional 3-7 days for rural locations

3. Country-Specific Estimates

• USA/Canada: 5-12 days (express), 18-28 days (standard)

• EU: 7-14 days (express), 15-25 days (standard)

• Australia: 6-10 days (express), 12-20 days (standard)

• Middle East: 8-16 days (express), 20-35 days (standard)

4. How to Check Your Delivery Status

1. Log in → "My Orders" → Track Shipment

2. Use tracking number on carrier's website

3. Set up SMS alerts for real-time updates

Delayed Package?
📞 Contact: [email protected](include order#)
⏳ Response time: 2 business hours

1. Tracking Methods

① Website Tracking

• Log into your account → Go to "My Orders" → Click "View Shipping"

• The system will display:
  ✓ Courier company name
  ✓ Tracking number (e.g., DHL 123456789)
  ✓ Real-time updates (Shipped/Customs clearance/Out for delivery)

② Courier Website

• Copy tracking number → Visit courier's official website (e.g., DHL.com) → Paste in "Track" field

• Popular tracking links:
  🔹 DHL Tracking
  🔹 FedEx Tracking
  🔹 UPS Tracking

③ Email/SMS Notifications

• You'll receive shipping confirmation with tracking number

• Key status updates (e.g., customs cleared) will be pushed

2. Common Status Explanations

3. Handling Exceptions

⚠️ No Updates Over 3 Days:

1. Check for holidays/flight delays

2. Contact customer service (provide order# + screenshot)

3. Possible courier requests:

   • Pay duties (under DDU terms)

   • Submit ID copy (some countries require)

4. Pro Tips

🔸 Multi-package Orders: Each has unique tracking number
🔸 Sea Shipments: Updates slower (suggest weekly check)
🔸 Inspect First: Check package condition before signing

Need Help?
📞 Int'l Support: (+91)-540-025-124 
💬 Live Chat: 24/7 chat window (bottom right)
✉️ Email: [email protected] (<12hr response)

1. Return Conditions

✅ Acceptable Reasons:

• Received wrong item (incorrect model/size/color)

• Item damaged during shipping

• Product quality issues

• Unopened items within 7-15 days of receipt (see product page for specific timeframe)

❌ Non-Returnable Items:

• Customized products (e.g., items with logos)

• Personal hygiene products (cosmetics, underwear)

• Food, perishable goods

• Opened software/digital products

2. Return Process

Step 1: Submit Request

• Log in → "My Orders" → Select order → Click "Request Return"

• Provide: Return reason + upload evidence photos (e.g., damaged product)

Step 2: Wait for Approval

• Seller reviews within 1-3 business days

• If approved, you'll receive:

  • Return Merchandise Authorization (RMA) code

  • Return address (may differ from China warehouse)

  • Special instructions (e.g., keep original packaging)

Step 3: Ship Item Back

• Repackage using original or protective materials

• Clearly mark RMA code on package

• Recommended: Use trackable shipping (DHL, FedEx)

Step 4: Refund Processing

• After we receive and inspect:

  • No issues: Refund issued within 3-5 business days

  • Problems found: Customer service will email you

3. Shipping Costs

• Seller's Fault (wrong/damaged items): We cover return shipping (provide receipt)

• Buyer's Choice (change of mind): Buyer pays return shipping

• International Returns Tip:

  • Declare 50% of original value

  • Mark documents "Returned Goods" to avoid double taxation

4. Important Notes

⚠️ Key Reminders:

1. Unauthorized returns (no RMA) may be rejected

2. Keep tamper-proof seals intact for electronics

3. Luxury items require all authenticity cards/dust bags

5. Need Urgent Help?

• Live Chat: Click "Online Support" icon

• Emergency: (+91)-540-025-124

• Email: [email protected](include order #)

Pro Tip: Record unboxing video (from opening to inspection) to speed up dispute resolution!

(Note: Specific policies may vary by product category - check "Return Policy" on product page)